Refund Policy

 

All the payments made to HAPI TOWN are not completely refundable. We believe in quality work towards any design, or development or analysis task and we give our best to satisfy the clients from our end. Only if we can’t, you just get a refund. that’s it.

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Refund Timeline

Once you request the refund by sending mail to hapitowninfo@gmail.com your refund will be initiated in 48 hours. and you'll receive a refund amount in your bank account in 4 to 7 working days after initiation.

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Branding​

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Disclaimer

I. The refund policy is only valid for 30 days after the project starts.
II. The refund policy will be null and void, if
   (a.) The client enters the revision stage.
   (b.) The client requests for any additional design.
   (c.) More than 30 days have elapsed since the project started.

 

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WEBSITE & SOFTWARE DEVELOPMENT

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Disclaimer

I. The refund policy is only valid for 30 days after the project starts.
II. The refund policy will be null and void, if
   (a.) The client enters the revision stage.
   (b.) The client requests for any additional design.
   (c.) More than 30 days have elapsed since the project started.

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PACKAGING DESIGN

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Disclaimer

I. The refund policy is only valid for 30 days after the project starts.
II. The refund policy will be null and void, if
   (a.) The client enters the revision stage.
   (b.) The client requests for any additional design.
   (c.) More than 30 days have elapsed since the project started.

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DIGITAL MARKETING & ANALYSIS

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Disclaimer

I. The refund policy is only valid for 30 days after the project starts.
II. The refund policy will be null and void, if
   (a.) The client enters the revision stage.
   (b.) The client requests for any additional design.
   (c.) More than 30 days have elapsed since the project started.

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LEGAL DOCUMENTATION

Hence, all refunds will be subject to a minimum of 20% cancellation fee. Further, if IndiaFilings has spent the time and resources to complete the engagement or incurred any other fee, such fees will be deducted on the best judgment basis by the company and the balance will be refunded. Under any circumstance, IndiaFilings shall be liable to refund only up to 80% of the fee paid by the client.

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FACTORS OUTSIDE OUR CONTROL

We cannot guarantee the results or outcome of your particular procedure. For instance, the government may reject a trademark application for legal reasons beyond the scope of HAPI TOWN service. In some cases, a government backlog or problems with the government platforms (e.g. MCA website, Income Tax website, FSSAI website) can lead to long delays before your process is complete. Similarly, HAPI TOWN does not guarantee the results or outcomes of the services rendered by our Associates on Nearest. Expert platform, who are not employed by HAPI TOWN. Problems like these are beyond our control and are not covered by this guarantee or eligible for a refund. Hence, delay in processing of your file by the Government cannot be a reason for a refund.

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REFUND TERMS & CONDITIONS

(i) After claiming a refund, the client loses all rights to use the designs either for public or inspirational purposes. If we find a client using the designs, we have all the rights to take legal action against them.

(ii) The conditions of the Refund Policy are applicable based on the price of the package and not on the amount paid by the client. (For eg., If a client has made a 50% advance payment for the package of their choice, and they claim a 50% refund, they will not receive any refund because they have just paid 50% of the actual amount, and their project will be terminated.)

(iii) The client can request additional designs than offered in the respective package but they will first have to clear their pending payments (if any) before moving forward with the additional designs/brand names. Moreover, once a client opts for an additional design, all refund policies will be null and void.

(iv) Applicable tax amount is non-refundable. As a service sector industry, an 18% GST is applicable.

(v) The client will not be eligible for any refund after the finalization of the design/brand name. Once the design/brand name has been finalized, all refund policies will be null and void.

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HAPI TOWN may refund Customers for the following reasons:

(i) The Sold Design is Defective

(ii) HAPI TOWN is required by law or considers that it is required by law to do so

(iii) HAPI TOWN determines that issuing a refund to the Customer will avoid any dispute or increased costs to HAPI TOWN

(iv) HAPI TOWN issues the refund to the Customer by any refund policy specified by HAPI TOWN from time to time

(v) The order placed (or request made) by Customer is found to be fraudulent. A Sold Design will be deemed to be “Defective” if:

       (i) Customer and Designer agree it is defective and notify HAPI TOWN of this fact

       (ii) the Sold Design is subject to a third party claim that the Sold Design infringes/misappropriates such party’s IPR, that is not                           frivolous. If any of the reasons regarding design, HAPI TOWN refunds the payment to the Customer.